Natural Plant Medicine Ltd
Company Number: 16103853
Registered in England and Wales
Company Number: 16103853
Registered in England and Wales
Last Updated: 23 March 2026
1. About Us
This website is operated by Natural Plant Medicine Ltd, a company registered in England and Wales under company number 16103853.
Throughout these Terms & Conditions, “we”, “us” and “our” refer to Natural Plant Medicine Ltd.
“you” refers to the customer or website user.
“you” refers to the customer or website user.
By using our website or purchasing our products, you agree to be bound by these Terms & Conditions.
2. Eligibility
You must:
- Be at least 18 years of age
- Have the legal capacity to enter into a binding contract
- Provide accurate and complete information when placing an order
We reserve the right to refuse service to anyone at our discretion.
3. Products & Legal Compliance
Natural Plant Medicine Ltd is a health and wellness retailer.
All products are sold in accordance with UK law. Our products are:
- Not medicines
- Not intended to diagnose, treat, cure, or prevent disease
- Sold as wellness or lifestyle products
Customers are responsible for ensuring that any product purchased is suitable for their individual circumstances.
If you have a medical condition, are pregnant, breastfeeding, or taking medication, you should consult a qualified healthcare professional before use.
4. Orders
When you place an order:
- You are making an offer to purchase goods.
- A contract is formed only when we confirm dispatch.
We reserve the right to:
- Cancel or refuse any order
- Limit quantities
- Correct pricing errors
If a pricing error occurs, we will contact you before processing the order.
5. Prices & Payment
All prices are displayed in GBP (£).
We reserve the right to change prices at any time.
Payment must be made in full at the time of order via the payment methods provided on the website.
We use secure third-party payment processors. We do not store full card details.
6. Delivery
Delivery times are estimates only.
We are not responsible for delays caused by:
- Postal or courier services
- Customs delays
- Force majeure events
Risk passes to you once the goods are delivered to the address provided.
You are responsible for providing accurate delivery information.
7. Right to Cancel (Consumer Contracts Regulations 2013)
If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving the goods.
To cancel, you must notify us in writing (email is acceptable).
You then have a further 14 days to return the goods. Refunds will be processed within 14 days of receiving returned goods.
You are responsible for return postage costs unless the item is faulty.
Exceptions
For hygiene and safety reasons, we cannot accept returns of:
- Opened consumable products
- Perishable goods
- Customised or personalised items
This does not affect your statutory rights.
8. Faulty or Incorrect Goods
Under the Consumer Rights Act 2015, goods must be:
- Of satisfactory quality
- Fit for purpose
- As described
If goods are faulty or incorrect, please contact us within 30 days.
We may offer:
- Replacement
- Repair
- Refund
9. Intellectual Property
All content on this website, including:
- Logos
- Product descriptions
- Images
- Text
- Branding
is the property of Natural Plant Medicine Ltd and may not be reproduced without written permission.
10. Limitation of Liability
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any matter that cannot be excluded under UK law
To the fullest extent permitted by law, we shall not be liable for:
- Indirect or consequential losses
- Loss of profit or business
- Misuse of products
Our total liability shall not exceed the purchase price of the product in question.
11. Website Use
You agree not to:
- Use this website for unlawful purposes
- Attempt to hack, disrupt, or interfere with its operation
- Upload malicious code
We reserve the right to suspend access if misuse is suspected.
12. Data Protection & Privacy
We process personal data in accordance with:
- UK GDPR
- Data Protection Act 2018
Please refer to our Privacy Policy for full details.
13. Third-Party Links
We may include links to third-party websites.
We are not responsible for their content or practices.
We are not responsible for their content or practices.
14. Events Outside Our Control (Force Majeure)
We are not liable for failure to perform obligations due to events beyond our reasonable control, including:
- Natural disasters
- Government restrictions
- Supply chain disruption
- Postal strikes
15. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Amendments
We may update these Terms from time to time.
The latest version will always be available on our website.
Continued use of the website constitutes acceptance of any changes.
