Effective Date: August 31, 2023
At Natural Plant Medicine, we strive to provide you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a hassle-free refund policy to ensure your satisfaction. Please review the following terms and conditions for returns and refunds:
1. Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service within 15 days of receiving your order at info@naturalplantmedicine.co.uk. We will provide instructions to return the item for a replacement or refund. We reserve the right to charge for returns if the product shows any signs of damage caused post-delivery.
2. Satisfaction Guarantee:
We have a 15-day satisfaction guarantee for all products. If you are not satisfied with your purchase, you may return the item within 15 days from the date of delivery for a refund. To initiate a return, please contact our customer service at info@naturalplantmedicine.co.uk, and we will provide you with further instructions. Please note that the customer is responsible for all return shipping costs.
3. Return Eligibility:
To be eligible for a return and refund, the following conditions must be met:
– The item must be in its original packaging, unopened, and in new and unused condition.
– The product must be returned within 15 days from the date of delivery.
– Proof of purchase is required, such as the order number or receipt.
4. Refund Process:
Once we receive your return and it is approved, we will initiate a refund to your original payment method within 7 business days. The refund amount will be for the purchase price of the product, excluding any shipping or handling charges.
Please note that it may take some time for the refund to be reflected in your account, depending on your bank or payment provider.
5. Contact Information:
If you have any questions or concerns regarding our refund policy, please contact our customer service team at info@naturalplantmedicine.co.uk. We are here to assist you and ensure your satisfaction.
Please note that this refund policy is subject to change without prior notice. It is recommended to review this page periodically for any updates.
Thank you for choosing Natural Plant Medicine!
